SHIPPING RETURNS & REFUNDS
We send our goods with the Royal Mail and with FedEx. Generally, with the Royal Mail, your package will arrive in 3 - 4 days. Officially the Royal Mail say packages should be delivered between 4 - 5 days depending on the time of year and their current workload. FedEx on the other hand are quicker. If you add the FedEx product obtainable through our online shop, you should in most cases receive your order within 2 working days. Obviously, weekends will extend the delivery time.
RETURNS & REFUNDS
RETURNS..... Due to the nature of our fresh products and for reasons of Health & Hygiene, we are obviously unable to accept returns from customers, we therefore strongly recommend, if you are new to correctly fermented vegetables such as Sauerkraut and Kimchi, please order in smaller quantities as a trial to begin with, and to explore if this is something for you, before you go on to order larger volumes!
Please be assured we only ship goods that are in perfect condition, but if you do have any issues, feel free to contact us, we never quibble we always put our customers first. We aim for 100% customer satisfaction for product and for service, we love to help & advise in every aspect.
FIZZING and WET PACKAGING..... Some batches of living fermented foods can become extremely active during delivery, leading them to produce huge amounts of Co2 Gas as a bi-product. Co2 Gas on the other hand is an excellent indicator that all is well within the jars, but Co2 Gas can make fermented foods FIZZ extremely Vigorously, which on occasion's creates extra pressures within jars, this in-turn can push sauerkraut juices known as 'Lactic Acid' past the lid seals. The extra Co2 Gas pressure can have the same effect that Co2 gas does in Champagne bottles (the pop party), therefore in some instances, seepage will cause packages to become wet! A little seepage from jars really can go a long way, and the packaging can become very soggy! Obviously, we don't want this to happen, but the forces of natural fermentation are extremely unpredictable and on occasion's very strong, so wet packaging can happen but it does not mean there is anything wrong with the product. It simply means the good bacteria (Lactobacillus) are multiplying in their TRILLIONS and having a party!
We are keen to point out, the fermented food we send to our discerning customers will still be in peak perfect condition when it arrives, even if the outer packaging is wet! Our products are able to withstand long periods in transit as they are protected by the forces of naturally occuring Lactic Acid.. all part of the fermentation process!
WET PACKAGING ACTIONS ... ... It is VERY important to always accept delivery of all packages, then open the package and rinse each jar under the cold tap to clean off any unwanted juice residue from the outside of the jar, then pop the jar in your fridge. When you open your jars for the first time, do so over the sink, as it is possible that further overflow may occur! The product is ready to consume as soon as it arrives, but we do recommend popping each jar in the fridge. Refrigeration is not to stop the product from going off, because it will not, but refrigeration does slow the good bacteria down and make them drowsy, this in-turn slows further fermentation.
In the very unlikely event that you would wish to return your order to us because of any glass breakage during transit, please don't, please first contact us, we are always here to advise on next steps! We never leave you high and dry!!
Co2 GAS A BI-PRODUCT OF FERMENTATION... ... A little gas is a wonderful thing! During the expert fermentation process our wonderful Sauerkrauts & Kimchi-Kraut, we actively promote and encourage the growth of healthy good gut friendly bacteria called Lactobacillus AKA The Good Guys! We all need to consume healthy strains of bacteria for our gut health which in-turn could improve our mental and physical wellbeing. Warning, as a result of fermentation a bi-product gas called Co2 is created, which is a good thing, indicating that all is extremely well within your jar, but in the same way that Champagne can overflow, so too can Sauerkraut overflow. To demonstrate this, we have produced a very short video showing the harmless effects of the overflow which we are keen to show you. Although not every jar will overflow, some batches can become even more active than the example you will see in the video. Oh, and a little juice really does go a long way (sorry). Please hit the link now... thank you!!